Privacy Policy
Your Privacy is Our Priority
At Tekton Exteriors, we are committed to protecting your personal information and ensuring transparency about how we collect, use, and safeguard your data when you visit our website or use our roofing and exterior services.
Table of Contents
- 1. Information We Collect
- 2. How We Use Your Information
- 3. Information Sharing
- 4. Data Security
- 5. Cookies and Tracking
- 6. Your Rights and Choices
- 7. Third-Party Links
- 8. Changes to This Policy
1. Information We Collect
We collect information you provide directly to us when you:
- Request a Quote: Name, phone number, email address, property address, and project details
- Contact Us: Contact information and any messages you send through our contact forms, phone, or email
- Schedule Services: Personal details necessary to provide roofing and exterior services
- Insurance Claims: Information needed to assist with insurance claim processing
When you visit our website, we may automatically collect certain technical information including IP address, browser type, operating system, pages visited, time spent on pages, and referring websites. This helps us improve our website performance and user experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide roofing, exterior services, and respond to your inquiries
- Quote Preparation: To prepare accurate estimates and project proposals
- Communication: To contact you about your project, schedule appointments, and provide updates
- Insurance Assistance: To help process insurance claims and communicate with insurance companies
- Customer Support: To provide technical support and answer your questions
- Website Improvement: To analyze website usage and improve our online experience
- Legal Compliance: To comply with applicable laws and regulations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Information Sharing and Disclosure
We may share your information in the following limited circumstances:
- Service Providers: With trusted contractors, suppliers, and service providers who assist in delivering our services
- Insurance Companies: When assisting with insurance claims, we may share relevant information with your insurance provider
- Legal Requirements: When required by law, court order, or to protect our legal rights
- Business Transfer: In connection with a merger, acquisition, or sale of business assets
- Emergency Situations: To protect the safety of our employees, customers, or the public
We will not share your personal information with third parties for their own marketing purposes without your explicit consent. Any sharing for service-related purposes will be limited to what is necessary to provide the requested services.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption: We use SSL encryption to protect data transmitted through our website
- Access Controls: Limited access to personal information on a need-to-know basis
- Secure Storage: Information is stored on secure servers with appropriate safeguards
- Regular Updates: We regularly update our security practices and systems
- Employee Training: Our team is trained on privacy and security best practices
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience:
- Essential Cookies: Required for basic website functionality and security
- Analytics Cookies: Help us understand how visitors use our website
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
You can control cookies through your browser settings. However, disabling certain cookies may impact your ability to use some features of our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent.
6. Your Rights and Choices
You have several rights regarding your personal information:
- Access: Request information about what personal data we have about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Opt-Out: Unsubscribe from marketing communications at any time
- Data Portability: Request a copy of your data in a commonly used format
- Restriction: Request limitation of how we process your information
To exercise these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
7. Third-Party Links and Services
Our website may contain links to third-party websites, services, or applications that are not owned or controlled by Tekton Exteriors.
We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by our website and services.
Third-party services we may use include:
- Google Analytics for website analytics
- Insurance company portals for claims processing
- Payment processing services
- Social media platforms
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make significant changes to this policy, we will notify you by updating the "Last Updated" date at the top of this page and, when appropriate, provide additional notice such as through email or a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes indicates your acceptance of the updated Privacy Policy.
Questions About Our Privacy Policy?
If you have any questions about this Privacy Policy, how we handle your personal information, or want to exercise your privacy rights, please don't hesitate to contact us.
Address
Tekton Exteriors
Houston, Texas
Serving Harris County & Beyond